Expert group

To ensure seamless patient care, healthcare providers are reliant on simple procurement processes. While orders of medical consumables between pharmacies and wholesalers have primarily been pa-perless for years, 40% of orders from hospitals are still being processed by e-mail, fax or telephone. Order entry is carried out in many manual stages, which makes it prone to errors and cost-intensive. This inefficiency can be tackled with comprehensive use of seamless, electronically assisted procurement processes. The comparably low amount of business transactions poses a disadvantage for the full implementation of e-Business in Swiss healthcare. Yet to keep the fixed and unit costs for the mapping of electronic processes low, our small country is dependent on standards as well as on the close cooperation of suppliers and dealers, hospitals and marketplaces.